- ServiceJourney design & build
- Built inYour own WABA
- IndustriesAll of them
- Based inKuala Lumpur, MY
02 · What we do
We do not sell you a product. We build your journey.
Every engagement is scoped around your customers, your offers and your team — not around a feature list. You keep your accounts, your data and your numbers; we do the work inside them.
- 01
Journey design
We map the real conversation — entry point, questions, objections, the moment someone is ready to buy or book — then decide what a machine should handle and what a person must.
- 02
Build & integration
We configure it in your stack: message templates, an AI agent that qualifies, your booking calendar, your CRM or inbox. No new platform for your team to learn.
- 03
Routing & handover
Rules for when automation stops and a human starts — by intent, by value, by hour. Your team sees only the conversations worth their attention, with context attached.
- 04
Operate & tune
We stay on after launch: monthly review of where conversations stall, template rewrites, new flows when your offers or campaigns change.
03 · Industries
Every industry, four moments
An enquiry, a qualification, a commitment, a follow-up — the four moments never change. The words, the timing, the systems and what counts as a good lead change completely from one industry to the next. That is the part we design. Education below is simply the journey we have written up as a public walkthrough.
Walk through the education demoEducation
Demo insideEnrichment centres, tuition, kindergartens, academies.
Clinics & aesthetics
AvailableConsultation enquiries, appointment holding, recall.
Property
AvailableListing enquiries, viewing scheduling, agent routing.
Retail & commerce
AvailableOrder questions, restock alerts, repeat purchase.
01 · Who this is for
WABA is live
TodayConnected, and used as a shared inbox.
After WeaveyEvery enquiry enters a journey that was designed on purpose.
Replies are manual
TodayAgents retype the same six answers all day.
After WeaveyRoutine questions and qualification are handled before a human reads anything.
Leads arrive after hours
TodayAnswered the next morning, if at all.
After WeaveyAnswered in seconds and booked while the intent is still warm.
You bought software
TodayLicences paid for, nobody configured them.
After WeaveyConfigured, documented, handed over, and tuned every month.
If none of these sound like you, you probably do not need us yet — and we will say so.
04 · What you get
A working journey, and the documentation to own it
- 01
Journey map
Every branch of the conversation, in writing and agreed, before anything is built.
- 02
Configured automations
Templates, AI qualification, booking links and reminders — live in your own account.
- 03
Routing rules
Who gets escalated to a human, when, and what the agent hands over with them.
- 04
Integrations
Your calendar, your CRM or inbox, your reporting sheet — connected and tested.
- 05
Handover pack
How it works, how to change it, and who to call when something looks wrong.
- 06
30-day tuning
We watch the first month of real conversations and fix whatever stalls.
05 · Questions
Frequently asked questions
What exactly does Weavey do?
We design and build the customer journey behind your WhatsApp: qualification, booking, reminders, follow-up and the handover to a human. We do the work inside the WhatsApp Business API stack you already run, so you keep your accounts, your data and your numbers.
Do I need my own WhatsApp Business API account first?
Yes. Weavey works with businesses that already have a live WABA number, whoever the provider is — Meta Cloud API direct, 360dialog, Twilio, SleekFlow, Wati or another BSP.
Do we have to switch platforms or learn a new dashboard?
No. We configure everything inside your existing stack — message templates, the AI agent that qualifies, your booking calendar, your CRM or inbox. There is no new platform for your team to learn.
Which industries do you work with?
All of them. An enquiry, a qualification, a commitment and a follow-up are the same four moments in every industry; the wording, timing, systems and definition of a good lead are what change. Education is the journey we have written up as a public walkthrough, and we also work with clinics and aesthetics, property, and retail and commerce.
What do we actually receive at the end?
A written journey map agreed before anything is built, the configured automations running in your own account, routing rules for escalation to a human, the integrations connected and tested, a handover pack, and thirty days of tuning on real conversations.
How much does WhatsApp itself cost?
Meta charges per delivered message by category — marketing, utility and authentication are billed; service replies inside a customer-initiated window are not. Our cost calculator estimates your monthly Meta bill in MYR before any platform or service fee. What Weavey charges is separate and depends on how many journeys and systems are involved.
Where is Weavey based?
Kuala Lumpur, Malaysia. We work in English, 中文 and Bahasa Melayu.
Tell us what should happen automatically
Send us a message and describe the part of your day that should not need a person. We will tell you what we would build, what it touches, and what it would take.